Village Pharmacy & Compounding
Patient Information & FAQs
Everything you need to know about prescriptions, delivery, compounding, and getting support from our team.
What you can do here
Simple access, clear guidance.
Everything you need to manage prescriptions with us — and a team that walks you through anything that isn't obvious.
Step by Step
How Our Prescription Process Works
01
Your Provider Sends Us Your Prescription
Once your provider sends your prescription, it enters our processing queue. Depending on the prescribing office and how prescriptions are transmitted, it may take some time before the prescription appears in our system. Please note that receiving a prescription from your provider does not necessarily mean it has already been received and entered by our pharmacy.
02
We Enter Your Prescription
Once your prescription has been received and entered into our system, you will receive a text message notification. At this point, you can review your prescription, make any required payment, and choose whether you would like: Pickup at our pharmacy, Local delivery (where available), or Shipping (where available).
03
Our Pharmacists Review Your Prescription
After checkout, your prescription enters the fulfillment process. Our pharmacists carefully review each prescription for accuracy, safety, and completeness before it is prepared and released.
04
Your Prescription Is Prepared
Our pharmacists fill and verify your prescription, then get it ready for pickup, local delivery, or shipment — whichever you chose at checkout. Any special instructions will come with your prescription.
05
Delivery and Tracking
When your prescription leaves our pharmacy, you will receive a notification with tracking and delivery updates. You can use this information to monitor the progress of your order.
06
Delivery Completion
Some prescriptions require government-issued identification and/or adult signature upon delivery. If either is required, instructions will be provided before delivery.
Guides & Resources
Step-by-step medication guides
Print-ready guides for the medications and devices we compound — how to inject, measure, and store them. Open any guide to read or print.
Patient Support
Frequently Asked Questions
Prescription Status
- Prescriptions must first be received, reviewed, and entered into our system before notifications are sent. Processing times vary depending on how and when the prescription was transmitted by the provider's office.
- Follow the link provided to review your prescription, complete any required payment, and choose your preferred pickup or delivery option.
- Contact us if: it has been more than 24 business hours since your provider confirmed the prescription was sent; you received a notification but are unable to complete checkout; your medication is urgently needed; or you need to update delivery information.
Delivery & Shipping
- Yes. We provide statewide shipping and local delivery options where available.
- Once your prescription has been dispatched, you will receive tracking information and delivery updates by text message.
- In many cases, yes. Contact us as soon as possible before the prescription has been dispatched.
- Yes. Some prescriptions require government-issued identification and an adult signature upon delivery. Instructions will be provided before your delivery arrives.
Refills
- Yes. We help monitor refill schedules and communicate with patients and providers when additional authorization is needed.
Compounding
- Compounding is the preparation of customized medications tailored to a patient's specific needs. This may include custom dosages, alternative delivery forms such as creams, troches, or capsules, and specific flavoring options.
- We compound medications across multiple specialty areas including hormone therapy, GLP-1s, dermatology, women's health, veterinary, ENT, and preventative care.
General
- Absolutely. Our team is available for medication counseling, refill coordination, delivery questions, and general support.
- Yes. Patients receive updates throughout the fulfillment process via text notification. Providers may also contact us directly regarding prescription status.
Coming soon
Wellness notes from our pharmacists.
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Need a refill right now?
We'll take it
from here.
Send us a photo of the bottle and we'll handle the rest — no portal logins, no faxes.